krystalvault solidcams

Frequently Asked Questions

Welcome to the krystalvaulttoys.solidcams.com FAQ. Our team has assembled answers to some frequently asked questions. If you don't find your answer below, contact customer support to get an immediate response.

What is krystalvaulttoys.solidcams.com?

At krystalvaulttoys.solidcams.com, you can chat with amateur performers while watching them live on camera. We have performers of every type! Search for any keyword or browse through our categories to find what you're looking for. You can interact with performers and create a unique experience just for you.

If you see a performer you like, tap on the image to visit their profile and read more about them. If they're online and available, you'll see their free, live video and can start a conversation! You won't be charged unless you join a paid chat session. The per-minute prices for paid chats are listed in your local currency before you enter the chat. Your krystalvaulttoys.solidcams.com membership is free, and there is no monthly or recurring fee to view the site.

How can I find a performer?

Tap the search icon and type in a performer's name, a physical trait, a special kink, or any other keyword. We'll show you the closest matches, starting with online performers at the top! You can also browse using the available categories.

How does the video chat work?

The performer has a camera set up on their end. When you join their chat room, you can see what the performer is doing in real time. Type a message and say hello!

How do I get the performer to do what I ask?

Performers often list what they will or won't do in their profile.

Want more details? Chat is the perfect place to ask! If they aren't interested, you can look for another performer who is.

What is Private Chat vs. Exclusive Chat?

Exclusive chat sessions are just between you and the performer. In Premium chat, other members can join in and watch too.

What is GOLD?

GOLD is a site currency that you can send to a performer anytime! One GOLD is equal to one US dollar. If you like how a performer is interacting with you, giving GOLD is a great way to show your appreciation.

What is a GOLD Show?

GOLD Shows are special group shows where several members chip in to watch. The performer will set up the length, goal, and pledge price of the GOLD show. If you're interested, pledge your GOLD during the countdown and you'll automatically join the show when it starts! If the performer cancels the show before it begins or while it's in progress, you will not be billed.

What Are Discounted Block Sessions?

Block sessions allow you to pay upfront for a length of time at a discounted rate. Performers may offer some or all of these options:

15 minutes: 5% off

30 minutes: 10% off

45 minutes: 15% off

60 minutes: 20% off

It's a good idea to ask performers if they are available before booking a block session. If the performer agrees to the time block, your session will begin right away. The purchased time must be taken all at once. If the show continues past the amount you purchased, you'll continue to be charged at the discounted per-minute rate.

How do I set up Cam2Cam?

Cam2Cam lets you share your video with the performer during private sessions.

If you are having trouble accessing your camera or microphone, the solution will depend on what you see when you click on the Cam2Cam button.

If you see your video appear but it disappears within 15 seconds of clicking the button, the performer either missed the Cam2Cam request or denied it. To prevent this in the future, you can ask the performer if they'll accept your Cam2Cam request before you send it.

If you don't see your own video and nothing happens when you click the button, your video settings may not be set up correctly.

How do I end my video chat session?

To end the chat and stop billing, navigate to another page or tap the 'X' in the top right corner of the performer's video.

How do I get my password sent to me?

If you forget your password, go to the Log In page and enter the email address you signed up with. Then tap the 'Forgot your password?' link under the Log In button. We'll send you an email with instructions for resetting your password. {{br}}{{br}} If you don't see the email shortly, check your spam or junk folder. (You can add '@krystalvaulttoys.solidcams.com to your email account's approved senders to make sure you always receive messages from us.)

How do I change my password?

To change your password, you will have to Log In first and then go to Change Password page.

How does the daily limit work?

All members start with a daily limit to use on krystalvaulttoys.solidcams.com video chats. Once you reach your daily limit, your current chat will close and you won't be able to spend again until the next day.

You can lower your daily limit (as low as $25) if you want to limit your time spent in chat each day. The maximum daily limit available to you may increase over time, or you can contact Customer Support (supportteam@krystalvaulttoys.solidcams.com.com) about setting a higher limit. They'll send you instructions for submitting a request. Our staff will review the request and get back to you.

Who do I contact if I need help?

For any questions not answered here, please Contact Support.

How do I close my account?

krystalvaulttoys.solidcams.com's basic services are free of charge, and we do not charge a monthly fee. However, if you would like to close your account anyway, you can visit our account closure page.

What happens if I am disconnected during a show?

As soon as the chat closes, billing will stop. If there was a technical problem on your end, you can open your browser and log back into the chat. You may also be disconnected if the performer leaves the chat for any reason.

Performers have the ability to permanently block users from their chat. If you are blocked, you won't be able to visit that performer again.

Is my information safe with you?

Our site uses SSL (Secure Sockets Layer) to encrypt your billing info any time you enter it on the site. Only krystalvaulttoys.solidcams.com's trained staff has access to your account information.

Performers do not have access to your account or billing information, and we will not sell, trade, or give your information out to third parties. To better safeguard your privacy, we recommend that you do not use any part of your email address as your site nickname.

krystalvaulttoys.solidcams.com staff will never ask for your account or credit card information in a chat room. If a performer or anyone else asks you for sensitive information by way of chat or email, please contact us immediately as this is against our policy. NEVER share private information with performers or other visitors. If there is a problem with your account, we will always have you contact us or the billing company personally. The billing company used to process your payments is listed when entering any paid area of the site.

What do you need my email address for?

Your email address is your login name on the site. We will also use it to send you account information, such as account changes, receipts, special offers, or to help you recover your password. If you wish to stop receiving any newsletters or offers we send you, simply click the remove link included in the email.

Your email address is not displayed on our site, and performers will never see it. Your email address will not be sold or given to third parties. We will only use your email to contact you regarding your krystalvaulttoys.solidcams.com account.

How can I browse krystalvaulttoys.solidcams.com without it appearing in my browser history?

Many browsers have a private browsing mode that won't save your site history, cookies, passwords, or other personal data. Check with your browser for availability and details about this option.

Before visiting krystalvaulttoys.solidcams.com, enable your browser's private browsing mode for a more secure, private experience. Some convenience features (such as remembering your login information, language selection, or other custom options) will not be available while you are browsing privately.

Why does my bill include a VAT charge? (EU Members Only)

Members from the European Union may be charged a Value Added Tax (VAT), as required by law, for all krystalvaulttoys.solidcams.com purchases. VAT is calculated at the time of billing, after the base charges are subtracted from your daily limit. VAT charges do not count towards your daily limit.

You will be notified of the VAT percentage you will be charged before a taxable purchase is made. This percentage differs based on country. Please consult your local government for details on how VAT applies in your area.

Why does my bill include a Service Charge? (PayPal Users Only)

If you pay for the Service using PayPal, due to the increased cost to us, an additional charge on the purchase amount will be added to your bill.

You will be notified of the Service Charge percentage before a purchase is made.

My Account was flagged for further verification. What is this?

To protect your account, your bank may request extra verification to help prevent fraud. If this happens, don't worry! You'll be able to quickly complete the verification from our Payment Information page. We'll connect you with your bank, and then bring you back to re-join the fun.

Why does my bill include a sales tax charge? (Canadian Members Only)

Members from Canada may be charged sales tax, as required by law, for all Streamate purchases. Sales tax is calculated at the time of billing, after the base charges are subtracted from your daily limit. Sales Tax does not count towards your daily limit.

You will be notified of the sales tax percentage you will be charged before a taxable purchase is made. This percentage differs based on province. Please consult your local government for details on how sales tax applies in your area.